Search
Search
View Navigation

Accessibility

The Airport offers a variety of services for passengers with disabilities, described in detail below (see Accessibility features). If you require additional information, please refer to the “Accessibility Services” guide available at airport information centers located in Terminals 1 and 2.

Pursuant to its Policy 8.10, it is the intent of the San Diego County Regional Airport Authority (“Authority”) to provide access to San Diego International Airport (“SAN”) and the services associated with its operation to persons with disabilities in accordance with Title II of the Americans with Disabilities Act (ADA).

Persons with disabilities or their representatives may request reasonable accommodations in alternative format, including documents, by contacting your respective airline for airline related needs, or the Airport Authority’s Customer Relations Coordinator for airport facility related needs.

Colm Marmion

  • Customer Relations Coordinator
  • 3225 N. Harbor Drive San Diego, CA 92101
  • 619-400-2400

Accessibility Features

Numerous accessibility services such as TDD telephones, visual paging monitors and courtesy carts operated by the Volunteer Airport Ambassadors are conveniently located throughout San Diego International Airport. Also, Volunteer Airport Ambassadors, Harbor Police Officers and Airport Traffic Officers are available at key locations inside and outside the terminals to assist travelers with special needs.

Grievance Procedure

In the event a request for access to programs, services or facilities cannot be resolved, a grievance may be mailed to the Authority Clerk using the form below.

Bus Service

Public transit is available via the Flyer Route No. 992, a Metropolitan Transit System bus that travels to and from the airport and downtown San Diego, stopping between Terminals 1 and 2 and the Commuter Terminal. The 15-minute bus service connects with Trolley, Coaster and Amtrak stations and is wheelchair accessible.

Planning a trip using Flyer Route 992 is easy when you use the Online Transit Information System.

Inter-Terminal "Airport Loop" Bus

The "Airport Loop" provides complementary, wheelchair-accessible transportation between the airport's terminals at intervals not to exceed 10 minutes. Designated bus stops are located curbside at all three terminals. For additional information call Ace Parking, Inc. at 619.291.1508.

Car Rental/Courtesy Vehicles

Car rental agencies provide special access courtesy vehicles. A telephone at the reservation boards in each baggage claim area can be used to request a special access shuttle or contact the Volunteer Airport Ambassadors for assistance.

Taxicab/Shuttle Services

Need a taxi or a shuttle? Proceed directly to curbside and indicate to an Airport Traffic Officer that you need assistance or call the Volunteer Airport Ambassadors for assistance.

Parking

Parking for travelers with disabilities is available in the parking lots of all three airport terminals, as well as the airport's long-term parking lots on Harbor Drive and Pacific Highway.

Unlawful Discrimination

It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to the Airport Manager or:

Federal Aviation Administration

  • Office of Civil Rights, ACR-
  • 800 Independence Avenue, S.W.
  • Washington, D.C. 20591

Federal regulations on unlawful discrimination are available for review in the Airport Manager’s Office.

  • Coordinator: Brett Caldwell
  • Phone: (619) 400-2482
  • Address: P.O. Box 82776
  • San Diego, CA 92138-2776

Discriminacion Ilegal

Se prohibe a los operadores de aeropuertos y a sus arrendatarios, inquilinos, concesionarios y contratistas discriminar contra cualquier persona por motivo de raza, color, nacionalidad de origen, sexo, creencias religiosas, impedimento fisico o discapacidad en lo que respecta a servicios p!blicos y oportunidades de empleo. Las alegaciones de discriminación deberán ser dirigidas inmediatamente al Administrador del Aeropuerto o a:

Federal Aviation Administration

  • Office of Civil Rights, ACR-1
  • 800 Independence Avenue, S.W.
  • Washington, D.C. 20591

Los reglamentos sobre discriminación ilegal están a la disposición de los interesados para su examen en la oficina del Administrador del Aeropuerto.

  • Coordinador: Brett Caldwell
  • Teléfono: (619) 400-2482
  • Dirección: P.O. Box 82776
  • San Diego, CA 92138-2776