Aviation Security Public Safety

Appointment/Walk-Ins Information:

Appointments/Walk-Ins are required for fingerprinting or badge renewals.

Please see the information below for scheduling appointments or joining the walk-in line:

Option 1: Click on this link to schedule an appointment or join the line
Option 2: Come to the Access Control Office (ACO) lobby and use the on-site kiosk.

1st Floor, Terminal 2 East
3707 North Harbor Drive
San Diego, CA 92117
Click here for map

Option 3: Download the Qless App to your phone.

QLess Logo638564049034531094

Queue Management System | Digital Queuing to Eliminate Lines | QLess

Option 4: Use the Q.R. Code below for the QLESS Home Kiosk

QLess QR

Option 5: For walk-in/training only, text keywords "SANACO" or "SAN ACO" to 619-389-2625 and follow the instructions.

Click on this link for the QLess information Handout/Flyer

The Access Control Office (ACO) is open from
7:30am – 11:30am Monday - Friday,
1:30pm – 4:00pm Monday -Thursday.
Closed Friday afternoons.

Training is open Monday-Thursday only.

Note: If you decide to cancel your appointment or leave the line, immediately follow the instructions you received when scheduling the appointment or joining the walk-in line. Texting the letter “C” back to QLess on your appointment confirmation text will cancel your booked appointment. Please cancel your appointment at least two (2) hours in advance. Texting the letter “L” back on your walk-in line confirmation text will remove you from the walk-in line.

All initial badge appointments must have an Authorized Signatory present. 

All SAN ID badge and Authorized Signatory training is conducted in person at the ACO Training Room. The ACO Training Room is located on the first floor of Terminal 2 East (3707 North Harbor Drive, San Diego, CA 92101). Click here for the map

SAN ID badge applicants are not allowed to attend badge training until a successful background check has been completed, or your SAN ID badge is authorized for renewal by your signatory.

Once a badge applicant has cleared the background check and the Authorized Signatory has been notified, the applicant is required to attend training to receive a badge. Badge applicants need to arrive at the training room with the clearance notice (hard copy or electronic) and an accepted photo I.D. (Other documents may be required if applicable). At the bottom of the clearance notice are the training check-in days/hours. Training should be completed immediately upon receipt of clearance notice.

Training is by walk-in only. Please check into the training line upon arrival.

Check-in times:

Training is open Monday-Thursday only.

Please check into training at 7:30 AM or 1 p.m. to ensure your training is complete by either 11:30 AM or 4:00 PM.

Note: If you are taking more than one (1) training module, please check into training at 7:30 a.m. or 1 p.m. to ensure you finish your training by the closing time of the training room.

Training room rules:

A valid government-issued picture I.D. is required to check into training. All AOA/movement drivers must have a valid driver's license to check into training.
All new SAN ID badge applicants must have a copy of the clearance notification (hard copy or electronic) to check into training. New concession employees must have a completed "Concession/Vendor employee certification" to check into training. New and re-current signatories must have a completed ASAT Designation form signed by a Senior Authorized Agent (Signatory) to check into training. An Applicant Visitor Badge log must be submitted at training check-in (if applicable).
All individuals must arrive on time to be accepted into training.
Any individual arriving outside of the training timeframes will not be accepted into training.
Cell phone usage and note-taking are not allowed in the training room, and neither are food or drinks.
Any instances of cheating will not be tolerated and may result in permanent SAN-ID revocation and the inability to receive a SAN-ID at the San Diego International Airport in the future.

Authorized Signatory Roles and Responsibilities

The role of the Authorized Signatory is critical to maintaining a SAFE and SECURE Airport. The Authorized Signatory is responsible and required to comply with CFR 1542.209. Authorized Signatories are regulated to complete annual recurrent Signatory Training to maintain active signatory status. Failure to comply will result in denied access to the SAFE signatory portal. All Authorized Signatories are required to:

Verify that any SAN ID badge applicant has an employment-related need to have unescorted access to the Security Controlled Areas of San Diego International Airport (SDIA)
Ensure that each SAN ID badge applicant acknowledges their Security Responsibilities under 49 CFR 1540.105(a)
Provide immediate notification to the Airport when:
1. the badge holder's operational need for access has been revoked or limited
2. the badge holder's SAN ID badge has been lost or stolen
3. any representative of their organization becomes aware that the Access Control System or a component of the system has been compromised or threatened through any means
Acknowledge the responsibility of their organization for any penalties assessed against the Airport which may result from a badge holder's or their organization's failure to comply with the Airport Security Program, or any other applicable rule, regulation or directive.

Authorized Signatory Instructions for Onboarding New SAN ID Badge Applicants

Enter SAN ID Badge applicant Personal Identifying Information (PII) into the SAFE Signatory Portal.
1. Complete an Access Investigation Form (AIF 10-year history) Section 1 and Section 2, if applicable. The AIF 10-year history must be printed and all signatures must contain original ink (black or blue).
2. Confirm that the SAN ID applicant has and is in possession of two (2) forms of acceptable identification. All identifying documents presented to the ACO must be original and unexpired.
Schedule an initial SAN ID badge appointment or come as a walk-in (standby) for processing (See the Appointments/Walk-Ins section). SAN ID badge applicant and Signatory are required to be present for this step.

NOTE: The SAFE scheduler will not be used for scheduling appointments.

Signatory (required) and SAN ID badge applicant attends confirmed appointment or walk-in (standby) for new SAN ID badge applicant with the following:
1. Completed AIF 10-year history Section 1 and Section 2, if applicable
2. Two (2) forms of acceptable identification that establishes both identity and employment eligibility
3. Knowledge of Unique Personal Identifier (UPID) number (written or typed on the AIF Section 1)

NOTE: All SAN ID badge applicants must be on time for their scheduled appointments. SAN ID badge applicants arriving late to their appointment will need to be rescheduled.

Background Investigation

Additional documents for a SAN ID badge are provided below. Complete and print all documentation required. All signatures must be in original ink (black or blue). In addition, all badge applicants or current badge holders must present two (2) forms of identification or documentation when applying for and renewing a SAN ID badge. Required identification and/or documentation must establish identity and employment eligibility, see List of Acceptable Documents. Please contact the Access Control Office (ACO) at (619) 400-2765 or acocustomerservice@san.org for any further questions or information that you may need. You may also reference the SAFE Signatory User Guide in other forms as required.

All applications and form links are found below:

Background Information Forms (If required by the Access Control Office)

Other Forms as Required

General Information

Audit

Keys

Signatory

Vehicle Permits

Vehicle Permitting Forms - DocEx

Vehicle Permitting Forms

Last Modified	6/1/2023 10:13 AM
Created	6/12/2014 6:17 PM
Keywords
Categories

Title ↓	Download
AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application
AOA SIDA Vehicle Permit Application Checklist

AVSEC Background Investigation Forms

Last Modified	6/1/2023 10:13 AM
Created	6/12/2014 6:17 PM
Keywords
Categories

AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application
AOA SIDA Vehicle Permit Application Checklist

AVSEC Other Forms as Required

Last Modified	6/1/2023 10:13 AM
Created	6/12/2014 6:17 PM
Keywords
Categories

AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application
AOA SIDA Vehicle Permit Application Checklist

DNNSmart.SuperFAQ - Vehicle Permits

First and foremost, there must be an operational need to operate a vehicle on the AOA. Once that has been established, you will need to fill out the application and submit the packet to the Access Control Office for review and processing.

A complete application packet includes a typed application, current registration for each vehicle being requested, and a current Certificate of Insurance with a minimum of $10M coverage for either Automobile Liability or a combination of Automobile Liability and Excess Liability.

As many as are operationally required. If you have a fleet of 10 vehicles but only have two (2) or three (3) that will be used, only permit the two (2) or three (3), not all 10.

No. Permits are not transferrable. They are assigned to a specific vehicle when issued. If you sell a vehicle or remove it from your fleet for other reasons, be sure to retain the permit, return it to the Access Control Office, and submit an application packet for a new permit for the new vehicle.

Insurance requirements for being issued a permit are rigorous. You will need to submit a Certificate of Insurance that evidences a minimum of $10M coverage in either Automobile Liability, or a combination of Automobile Liability and Excess Liability. Insurance cards kept in the glove box of a vehicle do not satisfy insurance requirements.

Yes. When applying, you must include a picture/copy of the temporary plate issued to that vehicle. Once you receive the registration and permanent plates from the DMV, you must provide the updated information to the Access Control Office.

No. You can apply for a vehicle escort placard. The escort placard can be used for deliveries, repairs, off-site mechanics, or someone visiting temporarily. That vehicle must be escorted through a vehicle gate and at all times while in motion on the AOA. Think of the escort placard like a visitor badge, but for the vehicle.

Yes. When applying for a permit, include the rental agreement in place of the registration.

AOA permits expire every June 30. The Access Control Office will communicate the audit process with companies.

Vehicle escort placards do not expire. However, they are physically verified at least once a year by the Access Control Office.

Companies are responsible for ensuring the Access Control Office has the most current documentation on file. Failure to keep current documentation on file may result in denial of access to the AOA until resolved. Insurance submissions to the Airport's Risk Team do not satisfy the requirement of updating the Access Control Office.

Lost/stolen permits will incur a $15.00 replacement fee.

Lost/stolen escort placards will incur a $15.00 replacement fee.

Companies are responsible for ensuring the Access Control Office has the most current documentation on file. Failure to keep current documentation on file may result in denial of access to the AOA until resolved. Insurance submissions to the Airport's Risk Team do not satisfy the requirement of updating the Access Control Office.

Lost/stolen permits will incur a $15.00 replacement fee.

Lost/stolen escort placards will incur a $15.00 replacement fee.

Any company who has an operational need to operate a vehicle on the AOA at SAN must successfully apply for and receive a vehicle permit from the Access Control Office.

Listed below is some basic information for vehicle permitting at SAN.

An applicant requesting a permit must provide a current copy of the vehicle registration before the permit will be issued.
- The company name on the application should match the name on the registration and be referenced on the insurance. If the vehicle is a rental, a copy of the rental agreement should be provided.
A current copy of the company’s Certificate of Liability Insurance referencing automobile coverage must be emailed to certificates@san.org and acocuserv@san.org.
- When submitting company’s Certificate of Liability Insurance include the following:
  - Subject line must read – ACO
  - Include the following information in the body of the email:
    - Full Name of the applicant requesting the permit
    - Company Name
    - Phone Number
    - Mailing Address
    - Email Address

The required automobile insurance coverage must total $10,000,000. This can either be all auto liability or a combination of auto and excess/umbrella coverage. Insurance must be maintained current at all times.
- Certificate Holder should be referenced as:

San Diego County Regional Airport Authority
P.O. Box 82776
San Diego, CA 92138-2776

The company name on the application should match the name on the registration and be referenced on the insurance. If the vehicle is a rental, a copy of the rental agreement should be provided.
Companies are to make sure that all AOA Driver regulations and procedures, as outlined in AOA Driver training courses, are followed. A violation may result in suspension and/or revocation of a company’s permit(s); a driver’s driving privileges; or both.
Any lost or stolen permits will incur a $15 lost permit fee.
It is the applicant’s responsibility to ensure this information is relayed to all vehicle operators.

The Access Control Office (ACO) is open Monday through Thursday from 7:30 AM to 11:30 AM and 1:30 PM to 4:00 PM; Fridays from 7:30 AM to 11:30 AM. Closed holidays (announced via Tenant Informational Notices to company signatories).

The Access Control Office is located in Terminal 2 East, First Floor, 3707 N Harbor Drive, San Diego, CA 92101.

You may call or send an e-mail. The phone number is (619) 400-2765. Our e-mail address is acocuserv@san.org / acocustomerservice@san.org.

No; however, appointments are encouraged as wait times can be long. Remember, the Access Control Office handles access operations for any and all individuals who access anywhere other than the public areas of the Airport.

Not necessarily. The Access Control Office stops processing at specific times (current times posted in the Access Control Office). This may mean you will have to return later in the day or the following business day if they can not get to you. Appointments are highly encouraged to prevent this from happening.

Please refer to the information on the Business Opportunities portion of the San Diego International Airport website (www.san.org).

If your employment ends at SAN, you must immediately return your SAN ID badge to your employer or the Access Control Office (ACO).

Yes. The Access Control Office can audit any media at any time with or without notice. The TSA can also audit in the same manner, separate from the Airport.

Read the notice carefully and comply with any/all instructions and deadlines. Failure to comply with either could result in a suspension of badging privileges for a company.

The Access Control Office audits everything from badges (SIDA/Sterile/Visitor) to badge percentages, physical keys, airside vehicle permits/escort placards, and training. A good rule of thumb is anything the Access Control Office oversees could potentially be audited.

DNNSmart.SuperFAQ - Keys

Contact the Access Control Office and let them know the situation. If the request justifies the requirements for being issued a key, you will be given the steps to receive a key.

No. Like your badge, the key is assigned specifically to a person and is not to be shared under any circumstances. Your coworker needs to contact the Access Control Office to see if they are eligible to receive their own key.

Just like your badge, you need to report anytime you lose a key or a key is stolen. Contact the Access Control Office to report if this happens immediately.

DNNSmart.SuperFAQ - Signatory

Once you complete the computer-based training, you should receive an email within a week letting you know the following date/time the training is held. This training is typically held on the last Friday of the month. However, this may change from month-to-month as it is only offered on Friday afternoons when the Access Control Office staff are available. Training is in-person, not computer-based.

This message indicates that your badge has expired. Take a look at the expiration date on your badge. If it has passed, you will need to renew your badge before getting back into the SAFE Portal.

This message indicates your signatory training has expired. You will need to go to the Access Control Office training room and complete the Signatory training before access to SAFE can be reinstated. Computer-based training is required of all signatories annually. The Access Control Office encourages signatories to take their annual recurrent training when they renew their badge, so they expire on the same day, although not required.

No. Anytime a privilege is added to an existing badge holder, a Signatory needs to log in and assign that privilege in SAFE.

Anytime a privilege needs to be removed from an existing badge holder, a Signatory needs to log in and remove that privilege in SAFE. Once this is done, the badge holder or Signatory needs to bring the badge to the Access Control Office within 48 hours for reprinting.

Contact the Access Control Office to reset your login credentials. The Forgot feature of SAFE is not functional.

Yes. You will need to enter their information in SAFE before bringing them to our office. Along with entering their information, you will also assign them the badge type and any privileges you need them to have. Once it is successfully submitted, you will see their UPID number has been generated. Add this to their application as confirmation you have completed the data entry step.

Yes. You will need to enter their information in SAFE before bringing them to our office. When entering their name, date of birth, and social security number, SAFE will prompt you that they already exist and ask if you want to merge the profiles. You do want to merge the profile. Along with entering their information, you will also assign them the badge type and any privileges you need them to have.

Applicant must complete an Access Investigation Form (AIF 10-year history) Section 1 and Section 2, if applicable. The AIF 10-year history Section I must be submitted in a typed format, and all signatures must contain original ink (black or blue).
Confirm the SAN ID applicant has two forms of original and unexpired identification from the List of Acceptable Documents to bring to their initial badge appointment.
Schedule an initial SAN ID appointment or come as a walk-in (standby) for processing (see the Appointments/Walk-Ins section for more information). SAN ID badge applicants and signatories must be present at all initial processing of badge applicants. Each company is responsible for determining who is responsible for scheduling the fingerprinting appointment. Please check with your signatory before proceeding.
Wait for confirmation of your background check clearance.
Upon receipt of the background clearance approval, the applicant will come to the ACO lobby (First Floor, Terminal 2 East, 3707 N Harbor Drive, San Diego, CA 92101). Once at the ACO lobby, please utilize the QLess App, QR code, or kiosk to join the “Training Only” line queue during the applicable timeframes for checking in. QLess is the ACO’s appointment/walk-in management system. A QLess Kiosk can be found on the front wall in the ACO lobby, along with a QR code for making appointments and joining the walk-in queues.
Please note that a SAN ID will not be issued until ALL assigned training modules have been successfully completed. All training must be successfully completed within 30 days of the effective background approval date.

SAN ID badges expire on a specific day of the month, and there is no guarantee you will be able to renew or receive your badge on the same day. Your badge will not work once the expiration date passes, and you are not able to work or be escorted with an expired badge. If your badge exceeds the 30-day expired grace period, you must immediately return it to the ACO and will be required to start the initial badge process again (if applicable, fees will apply).

Join the training walk-in queue for training, followed by your badge renewal appointment or renewing your badge in the badging walk-in queue. Note: Training is open Monday-Thursday only.
Attend SAN ID badge renewal training. The training is on a walk-in-only basis and must be completed 45 minutes before your badge renewal appointment. Please see the Training section for badge renewal training check-in times.
Please bring your current SAN ID badge (SIDA or Sterile) and two forms of acceptable identification (see list of acceptable documents).
1. Note: All AOA/Movement drivers must present a valid driver's license as one of their acceptable forms of identification.
2. Payment of $10 for SAN ID Badge Renewal (debit or credit only) – some agencies may be exempt.

Companies are responsible for ensuring all AOA Driver regulations and procedures, as outlined in AOA Driver training courses, are followed. A violation may result in suspension and/or revocation of a company's permit(s), a driver's driving privileges, or both.

It is the company’s responsibility to ensure this information is relayed to all vehicle operators.

You can have as many permits as are operationally required. If you have a fleet of 10 vehicles but only have two or three that will be used on the AOA, only permit those vehicles, not all 10.

Lost/stolen permits will incur a $15 replacement fee.

If you are using a rental vehicle but need to drive on the AOA, please include the rental agreement in place of the registration.

It is the applicant’s responsibility to ensure this information is relayed to all vehicle operators.

AOA permits expire every June 30. The ACO will communicate the audit process with companies.

Vehicle escort placards are to be used for escorting vehicles into the AOA only when there is an operational need.

Visitor vehicles must be escorted by an AOA permitted vehicle.

Escort placards must be logged in/out for each use and are not to leave Airport property.

Permitted vehicles must comply with all escort requirements.

Companies are to make sure that all AOA Driver regulations and procedures, as outlined in AOA Driver training courses, are followed. A Violation may result in suspension and/or revocation of a company’s permit (s); a driver’s driving privileges; or both

Any lost or stolen escort placards will incur a $15.00 lost permit fee.

It is the applicant’s responsibility to ensure this information is relayed to all vehicle operators.

Escort Placard Forms - DocEx

Vehicle Permitting Forms

Last Modified	6/1/2023 10:13 AM
Created	6/12/2014 6:17 PM
Keywords
Categories

Title ↓	Download
AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application AOA SIDA Vehicle Permit Application
AOA SIDA Vehicle Permit Application Checklist

Permissions
View	Unauthenticated Users, All Users, Administrators, Site Wide Content Editors, ACO Content Editors
Add	Administrators, Site Wide Content Editors, ACO Content Editors
Edit	Administrators, Site Wide Content Editors, ACO Content Editors

Permissions
View	Unauthenticated Users, All Users, Administrators, Site Wide Content Editors, ACO Content Editors
Add	Administrators, Site Wide Content Editors, ACO Content Editors
Edit	Administrators, Site Wide Content Editors, ACO Content Editors

Permissions
View	Unauthenticated Users, All Users, Administrators, Site Wide Content Editors, ACO Content Editors
Add	Administrators, Site Wide Content Editors, ACO Content Editors
Edit	Administrators, Site Wide Content Editors, ACO Content Editors

Permissions
View	Unauthenticated Users, All Users, Administrators, Site Wide Content Editors, ACO Content Editors
Add	Administrators, Site Wide Content Editors, ACO Content Editors
Edit	Administrators, Site Wide Content Editors, ACO Content Editors

Initial Badge Information

Additional Badging Information

Badge Renewals

Vehicle Permitting

Additional Permitting Notes

Vehicle Escorting

Appointment/Walk-Ins Information:

Check-in times:

Training room rules:

Authorized Signatory Roles and Responsibilities

Authorized Signatory Instructions for Onboarding New SAN ID Badge Applicants

Background Investigation

Background Information Forms (If required by the Access Control Office)

Other Forms as Required

General Information

Audit

Keys

Signatory

Vehicle Permits

Vehicle Permitting Forms

Vehicle Permitting Forms