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San Diego International Airport launches airport-wide gate delivery service

AtYourGate selected as preferred service provider; first company to utilize SAN’s Innovation Lab

Thursday, March 15, 2018

SAN DIEGO, CALIFORNIA – The San Diego County Regional Airport Authority is pleased to announce the official launch of “AtYourGate powered by GOLO,” an airport-wide passenger mobile ordering and delivery service at San Diego International Airport (SAN). The AtYourGate app offers passengers the ability to order food or retail items via their mobile devices and have those items delivered to them at their gate or other convenient location inside the airport terminal. Passengers can use AtYourGate to save time and maximize their choice from the entire landscape of food and retail items available at the airport. 

At launch, participating restaurants and retail locations include Saffron Thai, Artisan Market, Panda Express, Qdoba Mexican, Jack-in-the-Box, CNBC News and Gifts as well as donuts and treats from San Diego’s famous Donut Bar via Elegant Desserts.

“AtYourGate is thrilled to be partnering with the San Diego County Regional Airport Authority to launch this new service that will provide the next level of positive passenger experience at San Diego International Airport,” said PJ Mastracchio, Founder and CEO of AtYourGate. “We applaud the forward-thinking of the Airport Authority team in seeking to create a smarter, more innovative airport.”

The AtYourGate app was developed with the help of GOLO, a mobile ordering platform and part of the Paysafe Group, for the time-poor, ever-connected consumer in mind, as well as the airport restaurant and retail outlets looking to increase their exposure. In addition to providing a valuable service for passengers, the mobile ordering and gate delivery program is expected to expand brand visibility of the airport's concessions program.

“We continually seek to raise the bar on customer satisfaction, and one way we do that is by embracing new technologies that push the envelope,” said Rick Belliotti, Director of Innovation and Small Business Development at San Diego International Airport. “AtYourGate has the right formula to deliver a high-quality service that can change the way people experience air travel – a cornerstone of our Innovation Lab,” he added.

The AtYourGate app is currently available for download in the Apple App Store and Google Play Store. San Diego International Airport customers who download the app will be able to enjoy a discount of 10 percent on their first purchase by entering the promotion code: AYGNEW.

For a demonstration video of how the AtYourGate service works, visit: https://youtu.be/5PdvsVezAQc.

Notes to editors:

Photos available upon request

About AtYourGate

AtYourGate is the in-airport personal shopping service for busy travelers, flight crews, and airport employees in airports around the world. Through a partnership with GOLO, AtYourGate aims to improve passenger experience by offering a seamless mobile e-commerce and delivery experience inside the airport terminal. Open up the app, browse, order, and relax. We’ve got this. We'll bring it all to you. AtYourGate. www.atyourgate.com

About San Diego International Airport

Serving a record 22 million passengers in 2017, San Diego International Airport (SAN) offers nonstop service to 70 destinations in the continental U.S., Europe, Asia, Mexico and Canada. In operation since 1928, the airport is celebrating 90 years of service to the San Diego region in 2018. The airport has been managed by the San Diego County Regional Airport Authority since 2003. The Airport Authority’s mission is to plan for and provide air transportation services to the region with safe, effective facilities that exceed customer expectations.

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MEDIA CONTACTS

David Henninger, President, AtYourGate, (949) 491-3370, david@atyourgate.com

Rebecca Bloomfield, Public Relations, San Diego International Airport, (619) 400-2880, rbloomfi@san.org  

Amy Gregus, Head of Corporate Communications – North America, Paysafe Group, (514) 294-0247, amy.gregus@paysafe.com

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